Thank you for shopping at Mezan International. We value your satisfaction and want to ensure you are completely happy with your purchase. Please read our policy on refunds and returns below:
Refund Policy
We offer refunds on products purchased directly from our website under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within +92 345 8484 199 days of receiving the item. We will offer a full refund or replacement upon verification of the issue.
Incorrect Orders: In the event that you receive the wrong product, please notify us immediately. We will arrange for the correct item to be sent to you or provide a refund once the incorrect item is returned.
Change of Mind: Unfortunately, we do not offer refunds for change of mind or incorrect selection after the order has been placed. Please ensure you review your order carefully before completing the purchase.
Returns Policy
If you wish to return an item for a refund or replacement, please follow these steps:
Contact Us: Email our customer service at info@mezaninternational.com with your order number and reason for return.
Return Authorization: Our team will provide you with instructions and a return authorization (RA) number if applicable.
Return Shipping: You are responsible for shipping the item back to us in its original condition and packaging. Please use a trackable shipping method.
Refund/Replacement: Once we receive the returned item, we will inspect it and process the refund or replacement within 7 business days.
Exceptions
Please note the following exceptions to our refund and returns policy:
- Custom or personalized items cannot be returned unless they are defective or damaged upon receipt.
- Sale or clearance items are final sale and cannot be returned or exchanged unless defective.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at info@mezaninternational.com.